COMPLAINTS PROCEDURE
If you have a complaint, please contact us with the details.
• We will then send you a letter acknowledging receipt of your complaint within seven days of receipt.
• Zane Collins will be notified of your complaint and review the relevant file to try and address the subject matter of your complaint.
• Following his review, Zane will respond to your complaint within 14 days of receipt.
• If his communication does not provide an adequate response to your complaint, you will be invited to attend a meeting at our office to discuss and resolve your complaint.
• If you do not wish to attend a meeting or you can't do so, we undertake to carry out any further investigations you require and to respond within fourteen days of your written request for this additional information to be provided.
• If after our investigations you are still unhappy with our explanations, or our suggestions for resolving your complaint, you may refer the handling of the complaint to the Insolvency Service via their Gateway scheme. The contact details are as follows:
Email: [email protected]
Telephone: 0845 6029848
Post: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.
Zane Collins (IP number 25952) holds Professional Indemnity Insurance with Travelers Insurance.
If you have a complaint, please contact us with the details.
• We will then send you a letter acknowledging receipt of your complaint within seven days of receipt.
• Zane Collins will be notified of your complaint and review the relevant file to try and address the subject matter of your complaint.
• Following his review, Zane will respond to your complaint within 14 days of receipt.
• If his communication does not provide an adequate response to your complaint, you will be invited to attend a meeting at our office to discuss and resolve your complaint.
• If you do not wish to attend a meeting or you can't do so, we undertake to carry out any further investigations you require and to respond within fourteen days of your written request for this additional information to be provided.
• If after our investigations you are still unhappy with our explanations, or our suggestions for resolving your complaint, you may refer the handling of the complaint to the Insolvency Service via their Gateway scheme. The contact details are as follows:
Email: [email protected]
Telephone: 0845 6029848
Post: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.
Zane Collins (IP number 25952) holds Professional Indemnity Insurance with Travelers Insurance.
